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FAQs- Aynaa Silver


1. How can I track the status of my order?

Once your order is shipped, you will receive a confirmation email or SMS with a tracking link and tracking ID.

You can use this link to check the real-time status of your delivery.

If you face any issues, you can contact us at support@aynaasilver.com and our team will assist you.


2. I didn't like the product. How can I return my order?

If you are not satisfied with your purchase, you can request a return within 15 days of delivery.

The product must be unused, unworn, and in its original packaging.

Simply contact our support team or submit a return request through our website. Once we receive and inspect the product, your refund will be processed.


3. How much time does it take to deliver the order?

Orders are usually delivered within 3–7 business days, depending on your location.

You will receive a tracking link once your order is shipped so you can monitor the delivery status.


4. What is your No Questions Asked return policy?

Our No Questions Asked Return Policy allows you to return any unused and unworn product within 15 days of delivery, without providing any reason.

The product must be in its original condition and packaging.

After verification, the refund will be processed to your original payment method.


5. Is your jewellery made of real 925 sterling silver?

Yes, all our jewellery is made from authentic 925 sterling silver. Each piece is carefully crafted to ensure quality, durability, and long-lasting shine.


6. Will silver jewellery turn black?

Silver may naturally oxidize over time when exposed to air, moisture, or perfumes. This is completely normal.

You can easily restore its shine by gently cleaning it with a soft cloth or silver polishing cloth.


7. How should I take care of my silver jewellery?

To maintain shine and durability:

  • Store in a dry, airtight box

  • Avoid contact with water, perfumes, and chemicals

  • Remove jewellery before swimming or exercising

  • Clean gently with a soft cloth after use

Proper care helps your jewellery last longer.


8. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) in selected serviceable locations. You can check COD availability at checkout.


9. Do you provide a warranty?

Yes, we provide a limited warranty against manufacturing defects.

If you face any quality issues, please contact our support team within the warranty period for assistance.


10. Is Aynaa Silver jewellery suitable for sensitive skin?

Yes, our 925 sterling silver jewellery is skin-friendly and safe for most skin types.

However, if you have extremely sensitive skin, we recommend reviewing product details before purchase.